Return and Exchange Policy
Our exchange policy lasts for 14 days, subject to certain conditions.
Exchanges
We only offer exchanges for defective or damaged products. If you need to exchange an item for the same product, please contact us at {email address} and send the product to: 5 Zaki El-Mohandes, Huckstep, El Nozha, Cairo Governorate. The product must be unused, in the same condition that you received it, and in its original packaging.
To complete the exchange process, we require a receipt or proof of purchase.
Refunds
Refunds are not available under our policy. We do not offer refunds for any product; exchange is the only option available for defective or damaged items within 14 days of purchase.
Late or Missing Exchanges
If you have not received your exchange yet, please check the shipping status or contact the shipping service you used to return the item.